Have you ever tried to take instructions from seven people at once? It happens quite a bit to us here in strataland. We send out a set of questions to a client committee and everyone copies us in with their responses, comments, clarifications and questions. As specialist Body Corporate Solicitors we are regular receivers of…

Few new strata managers walking in on their first day have the slightest inkling what is in store for them unless they have extensive customer-service experience. Without scaring everyone too much let me say in no uncertain terms that some of the people with whom you will deal will be very difficult. Why is that?…