Connect with us:

Water Damage Procedures

In Queensland, storms and the associated water damage are an annual event. However, most property owners are unaware of the procedures in getting their water damage repaired quickly.

After a storm, Insurance companies are typically inundated with claims and it can be weeks or months until water damage is assessed, approved and repaired.

Below are the steps you should take immediately after you notice water damage or mould to your property.


The first step is to inform your Insurance company that you have water damage. At this time you should ask if you are covered and confirm what your Excess may be.

The cause of the damage may effect whether your policy covers you or not. We have seen a number of customers who were told they aren’t covered for their damage but when they did some research themselves into the cause of the damage their insurance company accepted their claim.

This is particularly common with leaking roofs. A licensed roofer will be able to provide a report for you if you require a professional opinion to the cause of your water damage.


When in contact with your insurer, lodge your claim with them. If the damage is on a large scale they will most likely want one of their assessors to inspect your property. Remember you should still have the choice of repairer but for large damage you may be required to get two quotes.

However, the majority of times you will not need your damage assessed and will only need to get a claim number over the phone so that you can proceed with organising a quote to repair the damage.


The main point to make here is to get quotes quickly and make sure the roofer, plasterer and painter are licensed and reputable. If you select the wrong tradesperson for repair and the result is poor, then your contract is with the repairer not the insurance company.

Also quotes should be free and you should be able to book a quote within a week.

When quoting tell the repairer to include the claim number provided by your insurer on the quote for quicker processing.

Under a certain value, most insurers will only require one quote so it’s worth choosing the most professional repairers.


Once you have received your quotes submit them to your insurance company and wait for acceptance.

You should be prioritised by the level of damage you received, however in our experience the customers who demand service, get their claims processed quickest.

Also remember the quicker you submit the quotes the quicker they can be processed.


Once you have been issued approval for the quotes the insurance company will either send you a cheque for the value of repair or send you formal approval.

Either way the quicker you book in your trades the quicker your water damage will be repaired.

Communicate the start and end dates with each trade so when the roofer finishes the plasterer can start and when the plasterer finishes the painter can start.

Rochele Painting incorporates both plastering and painting so this should take the stress out of the whole situation.


  1. Find out the cause so you know whether you are covered and so you can get it fixed ASAP.
  2. Take it upon yourself to organise the repair process. If you rely on your insurance company you could be waiting months.
  3. Remember priority service is given to those who demand it. Communicate the importance of your claim being processed quickly.
  4. Don’t get quotes in order of repair it will only slow the whole process down. For example don’t wait for the roof to get fixed before you get your painting quote. Get all your quotes ASAP after the water damage.
  5. Request timeframes at the time of obtaining quotes. There is no use choosing a roofer, plasterer or painter who can’t start for a month or two.

CLICK HERE to read about the water damage repair service Rochele Painting provides, including plaster repair.

This article was contributed by Jeremy Festa, Rochele Painting.

Leave a Reply

  1. Taylor Hicken

    You made a good point when you shared that it is important to find out the root cause of the water damage so you can get it fixed as soon as possible. My friend just mentioned last night that her house has been flooded with water after she came back from her husband’s hometown due to a leaking pipe in the toilet. I will suggest to her hiring a reliable water damage service that can help with the problem.

  2. Daniel Mann

    Water remediation is the process of cleaning, sanitizing, and restoring materials where water damage has occurred. The most important step in water remediation is to stop the water source and remove the water.

  3. Afton Jackson

    Figuring out the cause of your flood damage could be a great way to handle things. This is probably the very first thing we need to take care of when we help my brother fix his house and get it back in shape after the horrible storm that hit his area. If we can pinpoint the source of all the water, I’ll ask a flood damage expert to give us some help in preventing any further issues.

  4. Dave Weilder

    Thank you for sharing your informative article on water damage procedures. Your article provides valuable insights on the steps to take in the event of water damage in strata properties.

    I appreciate your emphasis on the importance of acting quickly to address water damage and prevent further damage or potential health hazards. Your recommendation to prioritize safety precautions, such as wearing protective gear and avoiding electrical hazards, is crucial for strata managers and residents to understand during the restoration process.

    Your article also provides helpful insights on the potential sources of water damage in strata properties, including leaky roofs and burst pipes. It’s great to see that you provide detailed instructions on the steps to take to address water damage, from shutting off the water source to contacting a professional restoration company.

    I appreciate your recommendation to document the damage and contact insurance providers to ensure coverage for the restoration process. Your article provides valuable insights for strata managers and residents looking to navigate the restoration process and ensure a timely and efficient restoration.

    Overall, your article provides valuable insights for strata managers and residents looking to address water damage in their properties. Thank you for sharing your expertise on this important topic.